OUTAGES AGAIN!

I honestly cannot take this outages anymore ! this is the 4th time only in February that my internet is down? I can't seem to understand how I am paying for a service that cannot even be given to me? On top of that - Frogfoot has increased their prices? but with a result of giving endless amounts of days without any internet?

I am truly disappointed with the level of service I am receiving.

I work from home and rely on the service that I paid for to provide me with internet, I can't even do that??

PLEASE LET ME KNOW A WAY TO MOVE FORWARD, as apparently we cannot change fibre providers as we live in an estate where frogfoot was bought to provide fibre lines. This forces me to use you guys and you cannot even provide me with a good level of service?