JD
Jan D
1 reviews | Active since Sept 2020
21 Oct 2022, 15:53
Order hasn't progressed for 3 weeks, cannot get a hold of anyone
I have placed an order through RSAWeb on 29 September. RSAWeb has approved and processed the order, and indicates that it now lies with Frogfoot. I have filled in the contact form on their website several times but never get a response. Where I live, the Fibre is installed, and just needs to be activated.
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Frogfoot Fibre's replyOfficial
21 Oct 2022, 17:02 Good day Jan Dirix ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply21 Oct 2022, 17:02
Official
Good day Jan Dirix ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot