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tyrell N
1 reviews | Active since Jul 2019
11 Nov 2025, 10:19
*** – One of the worst fibre experiences I’ve had with Frogfoot
*** – One of the worst fibre experiences I’ve had with Frogfoot I’ve been calling in repeatedly since last Thursday regarding my installation, and the level of inconsistency and incompetence is shocking. Every time I call, the verification process changes — some agents don’t even bother to verify anything — and every consultant gives a completely different answer. I was told an installer would contact me within 24–48 hours; it’s been well past that, and still nothing. Today, I was told there are “internal conversations” and that I’d receive a call back within an hour — no surprise, that never happened either. Please, stay far away from these fly-by-night fibre companies. Thankfully, as a trustee in my estate, I’ll be voting to have them removed entirely.
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Replies (6)0
Replies (6)
Frogfoot Fibre's replyOfficial
11 Nov 2025, 10:21Hi, Tyrell.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply11 Nov 2025, 10:21
Official
Hi, Tyrell.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
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tyrell N's updateReviewer Update
11 Nov 2025, 10:38Thank you for the response, though it’s quite generic and doesn’t actually address the issue. This same “escalation” response has been given multiple times already, yet no one from your installation team has contacted me or provided any real feedback.
It’s clear there’s a lack of internal communication between your support and installation teams, and I’m still left without a proper update or timeframe. I expect a specific and actionable response — not another vague assurance that someone will “get back to me.”
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tyrell N's update11 Nov 2025, 10:38
Reviewer Update
Thank you for the response, though it’s quite generic and doesn’t actually address the issue. This same “escalation” response has been given multiple times already, yet no one from your installation team has contacted me or provided any real feedback.
It’s clear there’s a lack of internal communication between your support and installation teams, and I’m still left without a proper update or timeframe. I expect a specific and actionable response — not another vague assurance that someone will “get back to me.”
tN
tyrell N's updateReviewer Update
11 Nov 2025, 14:08Still no response, get told once again they are waiting for contractors reply
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tyrell N's update11 Nov 2025, 14:08
Reviewer Update
Still no response, get told once again they are waiting for contractors reply
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tyrell N's updateReviewer Update
12 Nov 2025, 09:51*** — Immediate Action Required
Frogfoot’s handling of this installation has been unprofessional and unacceptable.
Yesterday I confirmed an appointment with your installer for 08:30 AM today and notified my employer that I would be late to accommodate the visit. This morning the installer ignored my calls and messages — I phoned three times and sent multiple WhatsApp messages from 08:00 AM, none of which were answered. When I phoned Frogfoot, I was told you would contact the service department and get back to me. Later I received a call claiming the contractor “attempted to call but couldn’t reach me.” That is inaccurate — I have call logs and WhatsApp timestamps proving I repeatedly tried to make contact.
This is not a minor inconvenience. It is a complete failure of coordination, accountability and basic respect for a paying customer’s time.
I demand the following, immediately:
1. A single direct contact number and name for the person responsible for completing my installation.
2. A firm appointment time within the next 48 hours with written confirmation.
3. Confirmation that Frogfoot will reimburse or compensate me for any verifiable costs or lost time resulting from this missed appointment.
If I do not receive satisfactory action and a meaningful response by the deadline above, I will escalate this matter without further notice to:
• The estate trustees/body corporate (to block Frogfoot from estate work),
• The National Consumer Commission and ICASA,
• Public consumer platforms (Hellopeter, relevant Facebook groups), and
• Relevant media outlets and our professional contacts (including Carte Blanche).
I have preserved all call logs and WhatsApp evidence and will include them in any formal escalation. Fix this now.
— Tyrell Naidu
***
Frogfoot’s handling of this installation has been unprofessional and unacceptable.
Yesterday I confirmed an appointment with your installer for 08:30 AM today and notified my employer that I would be late to accommodate the visit. This morning the installer ignored my calls and messages — I phoned three times and sent multiple WhatsApp messages from 08:00 AM, none of which were answered. When I phoned Frogfoot, I was told you would contact the service department and get back to me. Later I received a call claiming the contractor “attempted to call but couldn’t reach me.” That is inaccurate — I have call logs and WhatsApp timestamps proving I repeatedly tried to make contact.
This is not a minor inconvenience. It is a complete failure of coordination, accountability and basic respect for a paying customer’s time.
I demand the following, immediately:
1. A single direct contact number and name for the person responsible for completing my installation.
2. A firm appointment time within the next 48 hours with written confirmation.
3. Confirmation that Frogfoot will reimburse or compensate me for any verifiable costs or lost time resulting from this missed appointment.
If I do not receive satisfactory action and a meaningful response by the deadline above, I will escalate this matter without further notice to:
• The estate trustees/body corporate (to block Frogfoot from estate work),
• The National Consumer Commission and ICASA,
• Public consumer platforms (Hellopeter, relevant Facebook groups), and
• Relevant media outlets and our professional contacts (including Carte Blanche).
I have preserved all call logs and WhatsApp evidence and will include them in any formal escalation. Fix this now.
— Tyrell Naidu
***
tN
tyrell N's update12 Nov 2025, 09:51
Reviewer Update
*** — Immediate Action Required
Frogfoot’s handling of this installation has been unprofessional and unacceptable.
Yesterday I confirmed an appointment with your installer for 08:30 AM today and notified my employer that I would be late to accommodate the visit. This morning the installer ignored my calls and messages — I phoned three times and sent multiple WhatsApp messages from 08:00 AM, none of which were answered. When I phoned Frogfoot, I was told you would contact the service department and get back to me. Later I received a call claiming the contractor “attempted to call but couldn’t reach me.” That is inaccurate — I have call logs and WhatsApp timestamps proving I repeatedly tried to make contact.
This is not a minor inconvenience. It is a complete failure of coordination, accountability and basic respect for a paying customer’s time.
I demand the following, immediately:
1. A single direct contact number and name for the person responsible for completing my installation.
2. A firm appointment time within the next 48 hours with written confirmation.
3. Confirmation that Frogfoot will reimburse or compensate me for any verifiable costs or lost time resulting from this missed appointment.
If I do not receive satisfactory action and a meaningful response by the deadline above, I will escalate this matter without further notice to:
• The estate trustees/body corporate (to block Frogfoot from estate work),
• The National Consumer Commission and ICASA,
• Public consumer platforms (Hellopeter, relevant Facebook groups), and
• Relevant media outlets and our professional contacts (including Carte Blanche).
I have preserved all call logs and WhatsApp evidence and will include them in any formal escalation. Fix this now.
— Tyrell Naidu
***
Frogfoot’s handling of this installation has been unprofessional and unacceptable.
Yesterday I confirmed an appointment with your installer for 08:30 AM today and notified my employer that I would be late to accommodate the visit. This morning the installer ignored my calls and messages — I phoned three times and sent multiple WhatsApp messages from 08:00 AM, none of which were answered. When I phoned Frogfoot, I was told you would contact the service department and get back to me. Later I received a call claiming the contractor “attempted to call but couldn’t reach me.” That is inaccurate — I have call logs and WhatsApp timestamps proving I repeatedly tried to make contact.
This is not a minor inconvenience. It is a complete failure of coordination, accountability and basic respect for a paying customer’s time.
I demand the following, immediately:
1. A single direct contact number and name for the person responsible for completing my installation.
2. A firm appointment time within the next 48 hours with written confirmation.
3. Confirmation that Frogfoot will reimburse or compensate me for any verifiable costs or lost time resulting from this missed appointment.
If I do not receive satisfactory action and a meaningful response by the deadline above, I will escalate this matter without further notice to:
• The estate trustees/body corporate (to block Frogfoot from estate work),
• The National Consumer Commission and ICASA,
• Public consumer platforms (Hellopeter, relevant Facebook groups), and
• Relevant media outlets and our professional contacts (including Carte Blanche).
I have preserved all call logs and WhatsApp evidence and will include them in any formal escalation. Fix this now.
— Tyrell Naidu
***
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tyrell N's updateReviewer Update
17 Nov 2025, 15:59Still no update and activation of line
tN
tyrell N's update17 Nov 2025, 15:59
Reviewer Update
Still no update and activation of line
Frogfoot Fibre's replyOfficial
17 Nov 2025, 16:06Hi, Tyrell.
We understand how important this matter is to you and sincerely apologize for the inconvenience caused.
We understand how important this matter is to you and sincerely apologize for the inconvenience caused.
Please be assured that we have prioritized your request with our maintenance team for urgent intervention.
They are actively working to resolve the issue as quickly as possible.
They are actively working to resolve the issue as quickly as possible.
We truly appreciate your patience and understanding while we address this matter.
If you have any additional details or concerns, please feel free to share them with us—we’re here to help.
If you have any additional details or concerns, please feel free to share them with us—we’re here to help.
Frogfoot Fibre's reply17 Nov 2025, 16:06
Official
Hi, Tyrell.
We understand how important this matter is to you and sincerely apologize for the inconvenience caused.
We understand how important this matter is to you and sincerely apologize for the inconvenience caused.
Please be assured that we have prioritized your request with our maintenance team for urgent intervention.
They are actively working to resolve the issue as quickly as possible.
They are actively working to resolve the issue as quickly as possible.
We truly appreciate your patience and understanding while we address this matter.
If you have any additional details or concerns, please feel free to share them with us—we’re here to help.
If you have any additional details or concerns, please feel free to share them with us—we’re here to help.