1 reviews | Active since Feb 2021
Not sure who is worse Frogfoot Fibre or Cell C!!!!!!!!!!!!!!!!!!!!!!!! but they keep on taking my money
Hallo Peter, After almost a week communicating with Cell C regarding my fibre to my home I just received an email from Cell C with communication from our host Frogfoot saying there is no ETA but will keep them (Cell C) updated once there is a committed time frame., In the meantime I have no fibre, and my debit orders are going off monthly for something I don't have, and don't know when I will get it. See email below... Between Frogfoot and Cell C I am shocked with their bad service and even worse communication skills with their clients. Reason why our service levels are so sadly low in the world. Frogfoot I want to know when my fibre will work!!!
Hi Team
The link was affected by the following outage:
Outage Resolved: Outage title: JHB-Southport OutageOutage ref (solid): FRG***Impact start time: 2021-02-23 13:41Impact Stop time: 2021-02-24 00:34Impact: Down Outage Root Cause:-- Multiple fibre light loss was resolved to restore connectivity.
Kindly note that we are in the process of improving overall connectivity issues for South Port there is project in progress for this, we will share a change request and communicate through to you.
There is unfortunately no ETA but we will keep you posted with future updates once there is a committed time frame.
The ticket will be provisionally closed.
-- Kind regards, Bashier Hendricks Frogfoot (Pty) Ltd Support Engineer|Frogfoot
From last week Tuesday all we have been doing is rebooting our fibre box
Last night I called the Cell C customer care 084 145 again, they agent check the line for me and there is no internet coming from the box on the wall.
PLEASE CAN CELL C OR FROGFOOT SEND SOMEONE TO MY HOUSE TO SEE WHAT THE PROBLEM IS.
I have honestly never every had to follow-up daily on a service I am paying for the last 3 years.
It’s very sad that I have to go to the internet to get Cell C to contact me, and yes I have always been a Cell C customer but I am no longer praising them!!!!!!!
I AM ON MY KNEES PLEASE, CELL C / FROG FOOT I work from home and my son is in matric we need the fibre!!!!!!!!!!!!!!!!!!!!!!!!!!!
From last week Tuesday all we have been doing is rebooting our fibre box
Last night I called the Cell C customer care 084 145 again, they agent check the line for me and there is no internet coming from the box on the wall.
PLEASE CAN CELL C OR FROGFOOT SEND SOMEONE TO MY HOUSE TO SEE WHAT THE PROBLEM IS.
I have honestly never every had to follow-up daily on a service I am paying for the last 3 years.
It’s very sad that I have to go to the internet to get Cell C to contact me, and yes I have always been a Cell C customer but I am no longer praising them!!!!!!!
I AM ON MY KNEES PLEASE, CELL C / FROG FOOT I work from home and my son is in matric we need the fibre!!!!!!!!!!!!!!!!!!!!!!!!!!!
Me again - Day 9 no internet - and no one from Frogfoot responding or assisting!
Again, Zama from Cell C sent me an email yesterday, say Frogfoot claims the problem is sorted I must reboot the fibre box, funny, because for the last 9 days that is all we have been doing.
REBOOTING!!!!
I then called Cell C, a lovely lady helped me, we turned everything off, that’s rebooting once again, I did the configuration via my laptop, we turned everything off again, and SUPRISE!!! still no internet - the status from Cell C is PPE connecting and according to the Cell C lady this means there is no issues from Cell C side, there is still no internet coming from our fibre box.
And listen I am no IT tech, but I have been saying this for 9 days.
I have emailed Frogfoot twice, no response, I have tried calling them they refer me back to Cell C
I am not even shocked because right from the start their service was so unreliable and seems like they don't care about their customers not being happy.
I AM NOT PAYING A CALL OUT FEE FOR A CELL C TECHNICIAN TO COME TO MY HOUSE, THE ISSUES ARE FROM FROGFOOT - FROGFOOT CAN YOU PLEASE, I AM BEGGING YOU WITH MY WHOLE HEART, SEE WHAT THE ISSUES ARE AND GET BACK TO ME!!!!!
Me again - Day 9 no internet - and no one from Frogfoot responding or assisting!
Again, Zama from Cell C sent me an email yesterday, say Frogfoot claims the problem is sorted I must reboot the fibre box, funny, because for the last 9 days that is all we have been doing.
REBOOTING!!!!
I then called Cell C, a lovely lady helped me, we turned everything off, that’s rebooting once again, I did the configuration via my laptop, we turned everything off again, and SUPRISE!!! still no internet - the status from Cell C is PPE connecting and according to the Cell C lady this means there is no issues from Cell C side, there is still no internet coming from our fibre box.
And listen I am no IT tech, but I have been saying this for 9 days.
I have emailed Frogfoot twice, no response, I have tried calling them they refer me back to Cell C
I am not even shocked because right from the start their service was so unreliable and seems like they don't care about their customers not being happy.
I AM NOT PAYING A CALL OUT FEE FOR A CELL C TECHNICIAN TO COME TO MY HOUSE, THE ISSUES ARE FROM FROGFOOT - FROGFOOT CAN YOU PLEASE, I AM BEGGING YOU WITH MY WHOLE HEART, SEE WHAT THE ISSUES ARE AND GET BACK TO ME!!!!!