Not getting resolved

Ok I have no idea what to do further this is the only way I get feed back from frogfoot if I don’t do this I’m left in the dark. I have have no Fiber since the 1 April and to date still have nothing. I was told the issue is my power supply to my ONT I explain 3 weeks ago when I had the exact same issues technicians came and installed a new ONT and power supply. So please stop blaming things on my side. Last night I called Afrihost again they told me when I do a ipconfig I’m getting my routers dead auto gateway and I should be. I was told I was gonna get re-provisioned but till now I have got no feed back regarding that. Came home today and still no Fiber what the actually @&£# is going on here almost 2 months in a row and I have the same issue and all they can say is sorry for the inconvenience