Nonsence foot for fibre

I am so appalled by the service I have been receiving from frog foot and their consultants. It seems as if the consultants have no idea of what they are doing...my first application of fiber was done beginning of December 2021. A technician was then sent to my house on the 13th of December 2021 for some reason that technician got lost and never came, another came the next day and he also got lost. Do they not have GPS? I then received my router but still no technician on site but the courier was able to find my house. According to my understanding once I had received the router I was going to be getting the installation done right after, to my surprise no one pitched and no one had the decency to even email me as to how far my application was...i have to constantly call and threaten them and now i have had it with them. I then called them again on the 31st and apparently they had all gone on leave so they would come back to me on the 3rd of January this yeah... it is the 11th of January and guess what... still no Fiber. worst experience in my life I don't know maybe i am being judged for the area I stay in hence I'm getting such poor service.