RP
Rickus P

1 reviews | Active since Apr 2014

03 Jan 2025, 10:25

No updates from Frogfoot regarding ETA of outage

Internet intermittently down over several ISP`s for 3 days now already. No clear communication to end users or ISP to enable anyone to manage the outage. Says on its outage page that the issue is resolved when reports from users and ISP are that it is clearly not resolved. The one question I cannot even get out of them, is this an hours outage, days outage or weeks outage. A lot of people depend on your services for their livelihood, leaving them in the dark is not a good look. See what happened with Eskom and Solar. I am predicting a large surge of LTE en 5G subscriptions in the near future in Frogfoot fibre areas.

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Replies (2)
Frogfoot Fibre
Frogfoot Fibre's reply03 Jan 2025, 14:04
Official
Good day,  Rickus.
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoot. 
RP
Rickus P's update04 Feb 2025, 10:19
Reviewer Update
Thanks, great reply and checked in several times after to make sure the problem was resolved. ISP was not getting in touch with Frogfoot for information, so got it from them directly and dumped afrihost.