No Support Ever

Item: Frogfoot Fibre
Rating: 1
Author: Dale G

Everything was working fine, till 2 weeks ago, we had an extended outage for the whole day. Since then, the internet is intermittent for our entire complex, no matter the ISP.

Ticket after ticket logged by me and the complex... No result. They do not even acknowledge the ticket.

Call Frogfoot and they refer you to the ISP, phone the ISP and they say it is logged. And that is the circle for the past 2 weeks.

But end of the month comes and they take full payment from us.

Helpful (0)

Replies (2)

Frogfoot Fibre's replyOfficial

18 Nov 2022, 09:39

Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot

Frogfoot Fibre's reply18 Nov 2022, 09:39

Official

Dale G's updateReviewer Update

18 Nov 2022, 09:51

I have been hearing the same song for 2 weeks now. I am not convinced.

Dale G's update18 Nov 2022, 09:51

Reviewer Update

I have been hearing the same song for 2 weeks now. I am not convinced.