MN
Marcel N
1 reviews | Active since Nov 2021
06 Jan 2024, 12:12
No Service
No service
Have no internet connection for 3 weeks since Frogfoot changed setting on their side after I upgraded my line speed. Tickets logged gets no response, seems they have no care in the world in fixing their own errors and keep blaming the ISP when the fault is 100% on the network side
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Replies (1)
Frogfoot Fibre's replyOfficial
06 Jan 2024, 12:27Hi, Marcel,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply06 Jan 2024, 12:27
Official
Hi, Marcel,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot