HC
Henlo C
1 reviews | Active since Feb 2017
07 Sept 2021, 12:18
No response and disappointing service
No response from frogfoot on ticket *** in almost 2 weeks and place my fibre order 3 weeks ago because we needed our fibre installed before 10 September. Really disappointed with frogfoot
Helpful (0)
Replies (3)0
Replies (3)
Frogfoot Fibre's replyOfficial
07 Sept 2021, 12:39 Good day
Henlo Coetsee ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Henlo Coetsee ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Frogfoot Fibre's reply07 Sept 2021, 12:39
Official
Good day
Henlo Coetsee ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Henlo Coetsee ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
HC
Henlo C's updateReviewer Update
09 Sept 2021, 08:34Really useless service, i ordered fibre over 3 weeks ago so that it can be installed before the 13th September, because i have to cancel my rain by then, according to frogfoot there is no fibre in the townhouse, but i sent them pictures of the fibre box and line in the ground, aswell as i called the technician who installed it in the complex he also confirmed it is indeed active, and i simply do not get any response from frogfoot
This is the most useless company
Can a manager that will actually be able to assist call me back?
This is the most useless company
Can a manager that will actually be able to assist call me back?
HC
Henlo C's update09 Sept 2021, 08:34
Reviewer Update
Really useless service, i ordered fibre over 3 weeks ago so that it can be installed before the 13th September, because i have to cancel my rain by then, according to frogfoot there is no fibre in the townhouse, but i sent them pictures of the fibre box and line in the ground, aswell as i called the technician who installed it in the complex he also confirmed it is indeed active, and i simply do not get any response from frogfoot
This is the most useless company
Can a manager that will actually be able to assist call me back?
This is the most useless company
Can a manager that will actually be able to assist call me back?
Frogfoot Fibre's replyOfficial
09 Sept 2021, 09:49Good day Henlo,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Frogfoot Fibre's reply09 Sept 2021, 09:49
Official
Good day Henlo,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox