No leap of faith in the Frog

Bad Customer Service, Nobody gets back to you. A lot of hot air and promises they can not keep.

Bad customer service can be defined as when a business fails to meet the customer expectations in terms of service quality, response time, or overall customer experience. Customers expect an agent to be on their side and apologize on behalf of your company when a product or service is at fault. They want to hear the agent say they’re sorry and acknowledge the inconvenience caused.

If an agent cannot empathize with them and is running through the script with no emotional engagement, the customer might feel as if there’s no admission of responsibility or genuine apology.

Chances are, a customer already tried the website but could not find the answers they needed. Being told to hang up and fix the problem themselves is not what your callers want to hear.