No internet, slow internet, damaged equipment.

On the 25th of December my internet stopped working. I reported it to Webafrica, did some test etc..(the matter was escalated by webafrica). I then took a different router and put in the log in details of webafrica and my internet worked. But I have a download speed of 0.6 Megabits per second and an upload of 55.9 Megabits per second (I have a 120 Meg up/60meg down line).

I have connected my original router a couple of times and still no internet connection at all.

My parents live next door to me and has the exact same issue, (also with webafrica and frogfoot fibre) and still no internet for them also after logging a call.

I feel frogfoot somehow damaged the equipment and should replace it, and sort out the pathetic line speed.