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AM
Ayema M

1 reviews | Active since Apr 2024

18 Jun 2025, 06:08

No internet connection

I've not have any internet access for the past few days and there's been no communication or nothing. I'm using pre paid wifi and I'm losing paid days already of which I know for a fact will not be reimbursed. Can you please fix my connection

0
Replies (5)
Frogfoot Fibre
Frogfoot Fibre's reply18 Jun 2025, 12:56
Official
Hi, Ayema.  
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoot 


AM
Ayema M's update21 Jun 2025, 10:43
Reviewer Update
Hello your team fixed the issue for 2 days and it's out again. Same issue as before can you please sort it out I cannot keep on complaining for the same issue please.
Frogfoot Fibre
Frogfoot Fibre's reply21 Jun 2025, 10:48
Official
Hi, Ayema.  
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoot 
AM
Ayema M's update15 Jul 2025, 11:55
Reviewer Update
***, #***, *** all these are my references for one issue that was supposed to be fixed. I've sent countless emails with responses on all. My router is now showing red on LOS completely no service for a week now.
AM
Ayema M's update22 Jul 2025, 13:03
Reviewer Update
Your team came and fixed the issue on Thursday, Friday evening the issue occurred again same problem with the LOS. Sent an email with no reply as you are closed on weekends. Called you again today and was advised this has been escalated and my services will be extended for the weeks I've lost as I've not had any internet service for the vast of the month of July.