No internet and no communication from Frogfoot

Item: Frogfoot Fibre
Rating: 1
Author: Patricia T

We have been without Internet since the 14th December. This was reported to Webafrica on the 15th. Have escalated numerous times and been given a maximum of 48 hrs turn-around time from Webafrica but still no contact from Frogfoot. Webafrica fault ref 269291 on the 15th December.

Helpful (0)

Replies (4)

Frogfoot Fibre's replyOfficial

19 Dec 2024, 11:06

Hi, Patricia Taylor.

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Frogfoot Fibre's reply19 Dec 2024, 11:06

Official

Hi, Patricia Taylor.

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Patricia T's updateReviewer Update

19 Dec 2024, 14:56

Thank you for your quick response.

Patricia T's update19 Dec 2024, 14:56

Reviewer Update

Thank you for your quick response.

Patricia T's updateReviewer Update

19 Dec 2024, 16:06

Thank you for the great service. Much appreciated.

Patricia T's update19 Dec 2024, 16:06

Reviewer Update

Thank you for the great service. Much appreciated.

Frogfoot Fibre's replyOfficial

19 Dec 2024, 16:13

Thank you so much.

Frogfoot Fibre's reply19 Dec 2024, 16:13

Official

Thank you so much.