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JG
Johan G

1 reviews | Active since Aug 2013

11 Sept 2023, 19:56

No internet 2nd day

2nd day without internet. All i het from webafrica is.. They are working on it..

This sucks

0
Replies (8)
JG
Johan G's update11 Sept 2023, 20:07
Reviewer Update
Wow wow. This post was hardly up for a minute, and frogfoot already called and escalated the issue. Now that is service that WEBAFRICA cannot achieve!! Well done Frogfoot
Frogfoot Fibre
Frogfoot Fibre's reply11 Sept 2023, 20:08
Official
 Good day, Johan. 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot 
JG
Johan G's update12 Sept 2023, 18:23
Reviewer Update
This sa just sad....
Now my modem gets blamed.. Went out bought a brand new dlink... Guess what..

Same story.. Connected but no internet AND NOW I SPEND 700 RAND ON A NEW MODEM.

Absolutely horrible.. And day 4 without internet is looming
JG
Johan G's update12 Sept 2023, 19:33
Reviewer Update
After ANOTHER 2hours on the phone.. Going through the same steps over and over.. Restting modems... Testing on laptop connection... SAME RESULTS.... SAME!!!!! AND THERE THEY LOG YET A NOTHER FAULT FOR FROGFOOT my god when will this nightmare end!!!!!!?!? And i wasted money on a new dlink modem!!!

Still no internet.. Day 4 around the corner... These providers just sont care.
JG
Johan G's update12 Sept 2023, 20:11
Reviewer Update
and now they want to charge me for wanting to cancel.......but I wonder who is in breach of contract as they cannot provide the services I pay for !!!!!!!

Tomorrow day 4...and I will most probably have to go through all of this again with a new agent....
JG
Johan G's update13 Sept 2023, 06:59
Reviewer Update
4days no internet, from pillar to post, absolutely a disgrace. Everytime you request feedback from webafrica, everything needs to be re tested.. And your hardware gets blamed... Spend money on a new modem... Same results.. No internet for 4 days. Was hoping that frogfoot would sort this out but seems.. Like father like son.
JG
Johan G's update13 Sept 2023, 08:12
Reviewer Update
FEEDBACK PLEASE !!!!!!
JG
Johan G's update13 Sept 2023, 17:35
Reviewer Update
Resolved. Internet restored. 4days of hell.

Thank you Frogfoot!!

@webafrica, you really have aome work to do on support and upskilling.