LS
Lyn S
1 reviews | Active since May 2022
23 May 2022, 13:13
No installation and No feedback
Frogfoot Fibre has the monopoly in the Dana Bay area, and unfortunately it is nothing to rave about. We have been waiting for over a month for our fibre to home installation and have not seen any progress. as a normal consumer you are reliant on your ISP to manage the situation, in this case VOX, who is just happy to blame Frogfoot for the non delivery and promising every week that the installation will happen. One is unable to escalate this as contact with management is blocked.
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Replies (2)
Frogfoot Fibre's replyOfficial
23 May 2022, 13:35Good day, Lyn
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply23 May 2022, 13:35
Official
Good day, Lyn
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
LS
Lyn S's updateReviewer Update
23 May 2022, 14:05This seems to be a automatic response to everybody's comments and does not mean anything. You should take heed of your poor ratings and put measures in place to improve. Sadly I did not visit Hello Peter prior to entering into an agreement else I would have made alternate arrangements!!
LS
Lyn S's update23 May 2022, 14:05
Reviewer Update
This seems to be a automatic response to everybody's comments and does not mean anything. You should take heed of your poor ratings and put measures in place to improve. Sadly I did not visit Hello Peter prior to entering into an agreement else I would have made alternate arrangements!!