No Frogfoot feedback or ETA on installing a Fibre line

I moved into a complex that uses Frogfoot. My current provider is Afrihost, and they have no feedback from Frogfoot about installing a line in my unit. It's been x8 days and no response from Frogfoot.

I work remotely and have stated that this is urgent. I have no idea why Afrihost or Vodacom uses Frogfoot if they do not have the infrastructure to support these sub urbans...it is ridiculous!