No fibre installation after 6 months

I pre-ordered fibre in November 2020.

I received an email in April 2021 saying that fibre is available in my area. I ordered the service through my ISP (Axxess) and paid the connection fee of R1244.

I started receiving emails from my ISP once every two weeks: "By now you're probably wondering... have they forgotten about me? No we have not! We truly value your business and can't wait to get you connected."

I followed up directly with Frogfoot in June. They rep**** as follows: "You would need to take this up with your service provider, they will get in contact with the relevant department or person in Frogfoot. Frogfoot is an infrastructure provider and does not provide a service, only for service providers. If it is regarding installation date/connection/migration/activation/relocation/move of ONT or change of ISP your service provider would need to contact the relevant project coordinator in Frogfoot and request that we assist with any queries or concerns that the client might have with regards to any of the above. They are required to make contact with us directly if the client needs assistance."

I contacted the ISP and who in turn contacted Frogfoot. Frogfoot said that they had received multiple orders for my address and asked for proof of residence. No mention was made of this before I contacted them. I sent proof of residence.

I contacted the ISP again in August. They responded as follows: "Apologies for the delay with your order, Frogfoot has progressed it for a contractor to contact you for the installation, we have requested for them to assist with getting it escalated with the contractor but cannot advise when they will contact you for the installation."

It seems that Frogfoot is purely a marketing organisation beset on taking people's money with no intention of actually providing a service.