No Fibre from Frogfoot for Christmas

My Fibre works fine until ... all of a sudden it's off. No Internet Connection. Phoning my service provider is not helping either. All they say is: "We will escalate your query with Frogfoot." All my settings on my side is 100%. Frogfoot does nothing to correct the problem. My internet stays off for anything from 12-72 hours. I don't get compensated for this. All I can do is to wait and hope someone at Frogfoot wakes up and fix whatever they broke. This happens every 7 or 10 days and then I have to wait patiently for them to sort it out.

Tomorrow is Christmas and are already without internet for 24 hours. So I would like to thank Frogfoot for their generous Christmas gift: NO FIBRE! Thanks you’re the best.