No Fiber no help

I have had no finer since the 1 may only to be told since then they are investigating the issue. To this day I was told they where re-provisioning my line and that was 2 days ago and still nothing. I fee I have to constantly ask my isp for updates as I get nothing otherwise. I am told they are still investigating this is the only way I get a reply from frogfoot as it seem my isp just sits back and waits and doesn’t keep checking for my side as they should. I know the same person from frogfoot is gonna call tomorrow and apologise but please put me in contact with a manager or something as this is a month 2 month issue since January this year.