NO FEEDBACK OR HELP TO MOVE A LINE FROM ONE ADDRESS TO ANOTHER

HORRIBLE CUSTOMER SERVICE. Logged to move my line to my new address. Logged a ticket a month ago - advising that i will only have access to the new home on the 1st of Jan. I then sent all the necessary photos and info to them on the 1st, again the 2nd. followed up the 2nd and was told it was missed but escalated and will be sorted by end of day. then the following day i followed up - just keep getting told its being escalated.. then when i check with web africa its payment, then this then that.. same with frogfoot.. then they need the FRG code.. then they need a pic.. then they need the CXNK code.. its been almost a week and i have no idea where we are with this, spend tons on mobile data to work from home and have no idea as to when this will be resolved..