NO CUSTOMER SERVICES FROM FROGFOOT

If there was a minus star rating i would give that. We upgraded our package about 2 weeks ago, i paid the pro rata amount as well. and since then our service provider Cool Ideas has been trying to assist me with getting the speed up to what we upgraded for. With still no luck. We have been without internet since Sunday afternoon. Frogfoot suggested we change our Ethernet cable, which we did and still no internet. They just do not respond to your emails, the do not pick up when you call the number on their website, nothing. My kids can not do schoolwork at home nor do any printing because there is no internet. I have to drive around at night to other people to print schoolwork for my kids. They phone you but let the phone ring for like 10secs but do not try again until you pick up under the circumstances of the urgent matter. This is UNACCEPTABLE, TE POOREST SERVICE EVER RECEIVED