No connection for a month while I paid😥😥😥

I'm not happy about this network, I started using it in February this year it was good,until when I made a payment with an scode that was given to me first time,as I was not told that I need to create an scode for the new payment, so I paid with the old scode and I was told to send proof of payment with a new scode I did on the 4th May it will be a full month without connection I've called, spoke to their online consultant no help, it's not easy to leave this network because already I have paid im so passed and I'm so exhausted calling them hope I get help from hello petter😥😥😥😥😥 My contact numbers *** email ***