SO
Stephan O
1 reviews | Active since Feb 2025
06 Mar 2025, 09:42
New Review
"Why does it take a bad review to get a response from a company? After weeks of waiting, I finally got contacted by Frogfoot only after posting my review. They arranged for a contractor to reroute the fibre line, and the job was completed. Thank you for finally addressing the issue, but customer service should be proactive, not reactive."
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Replies (1)Frogfoot Fibre's replyOfficial
06 Mar 2025, 09:45Hi, Stephan.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply06 Mar 2025, 09:45
Official
Hi, Stephan.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
