Never ever again...

Not sure where to start but let me give it a try.

Recently Blitz fibre finished installing their infrastructure into our complex and it was confirmed live. As i've been waiting for fibre for a long time I immediately jumped on the band wagon and signed up for a fibre deal from my existing ISP which is/was Axxess at the time.

In the process of signing up for a fibre package on Axxess's website i was only able to select Frogfoot when I entered my address and not Blitz who had installed their fibre. After I queried this I found out that Frogfoot acquired Blitz. No problem so I continued signing up for the fibre deal. The very same day I cancelled my fixed line with Telkom and my existing capped dsl package I already had with Axxess.

Few days later the router Axxess sent was delivered and received by my partner. I at the time was not in the country and only got back home about two weeks after signing up. By then no one had contacted me to make any installation requirements so I phoned Axxess to check on the progress. Axxess advised that the order was with frogfoot and that I would need to follow up with them. After phoning back and forth a few times and finally getting a FRG reference number from Axxess, then only Frogfoot was willing to assist me. Anyway after the person checked it, it was found that somewhere on their system my order had landed up in some workflow not attended to by either Blitz nor Frogfoot. An unfortunate side affect of the merger between the two but fixable. So after they sorted that out and me waiting another week where still no one phoned me for the installation I again contacted Frogfoot to find out what was going on. I was then told that Blitz was still responsible for the installation. I then contacted Blitz who seemed to be in the dark as to the order/installation that needed to get done but then created the order while i was on the line.

Another day or two went by before I logged into my Axxess Dashboard to see what the status on the order was. Suddenly two fibre orders were showing, one for Blitz with the incorrect address and the other for frogfoot with the correct address. I then again contacted Axxes to query why there was two orders and the guy I spoke to said that they will cancel one and sort it out with the fibre provided. Guess what, they cancelled the wrong one after correctly giving them the info on which one needed to be cancelled, the one that showed Frogfoot with the correct address and original startup date. So again there was one order showing, the Blitz order but this order had a different signup date and incorrect address. I then contacted Blitz to find out what was going on and it turned out that they made a mistake when they created the order in one of the previous phone calls to them. This was then corrected and after another few days again no one contacted me to arrange any installation. When I eventually could not take it anymore and inquired what was going on it came to light that Blitz fibre had no more ONT's/ONU's to install at customer premises. Apparently they would only receive new units mid November. ***? So needless to say after almost a month i contacted Axxess to find out if I could cancel my order. They agreed and everything was cancelled and the delivered router was sent back for credit.

Then i signed up with Afrihost who had a similar deal and where frogfoot was one of the their partners and since frogfoot had taken over Blitz as per the first order they would now be responsible for installing their ONT/ONU, rather than Blitz. At least that is was what I had planned on. It turns out after another few phone calls to Frogfoot that untill the 4th of December when Frogfoot and Blitz migrate to the same network the two still function independently. This means that once again i am stuck with Blitz having to do the installation. Since their situation hasn't changed I have essentially just moved from one ISP to another, still stuck with the same issues. It's been 5 weeks now from the very first time I signed up and I am no closer to getting my fibre sorted. In fact when I phoned Afrihost this morning to follow up on my new order I was again directed to speak to Frogfoot, which I did and to my shock and horror Frogfoot told me that they have rejected the order from Afrihost, again due to some incorrect address issue. What worries me is that Afrihost doesn't even know about this or said nothing about it this morning when I phoned them before referring me to Frogfoot.

I have never in my entire life has such a hard time to sign up for a service. I have now had it with everyone. I AM NOW GATVOL!!!!!!

I would personally like to thank all of the following people for the complete and utter waste of 5 weeks of my life.

From Axxess's side they are Nompumezo, Sikhumbuzo, Seelan, Derwyn and Xavier. From Frogfoot's side a special thanks for nothing goes out to Pierre, Lizelle, Michelle, Ruve, Alida and Justin, thanks guys you made a unique impression on me. And then on Blitz's side a super duper shout out to even more folks that helped me get nowhere, they are Margaret, Anjani and Byron.

My honest opinion to anyone who wants to sign up for fibre, dont. Just stick to what you have till companies like these have gotten their sh*t together and are actually able to provide you with proper stable services.

Regards, Mike