Monopoly = Terrible service

After waiting months for fibre installed, it was finally installed in my home. There was then a problem with the fibre box outside so they said they cannot activate it. Frogfoot cannot give me a date when the technician will come fix it. It's been weeks and still no date on when they will come and see what the issue is. Why are tenders given to company's that do not have the capacity to handle the demand. Because my specific area in controlled by frogfoot, they have the monopoly and you cant go to another provider even if you want too.. so why provide good service when you know the customers don't have any choice and have to stick with you!