Line Upgrade Incomplete but charged for, POOR service.

After receiving confirmation from FrogFoot that my line has been upgraded I checked and found I was still experiencing the slower package speed. Investigated with Vox support and they confirmed that my line wasn't upgraded. It's now 3 days later and neither myself nor Vox has had any further feedback from FrogFoot. My line speed tests still show the old (slow) speed, whilst Vox has started charging me for the upgraded line. Poor service and support from FrogFoot.