Lackadaisical service from Frogfoot

My internet service provider could not assist me with activating my internet on their side since Frogfoot was not responding. I followed up everyday and only 5 days later did they activate my internet connection. Why it was not escalated sooner, I have no idea

Another 6 days later, my internet has been down for just over 24 hours. On their website, when checking network status it says the fibre outage has been resolved. So then why is the internet still down? They need to update their website since it definitely is not accurate My internet service provider Web Africa has also just been non responsive and no assistance On the web Africa network status it says no outages in my area, so what is even happening? How must I know if nobody is even able to provide information or assist me. Pathetic