Lack of Support

Probably the one of the most frustrating customer experiences I've had. Our internet has been down for 5 days and I am unable to reach someone who can actually help.

We contacted Frogfoot and they are convinced the fault lies with the ISP. Webafrica is convinced the issue is the Frogfoot line.

I am frustrated because even though multiple complaints has been logged, no one has sent out a technician to come and inspect. There are 16 houses in our area with the same problem.

I am tired of trying to get support to help me and have resorted to posting a bad review, as this seems to be the only way to get attention.