1 reviews | Active since Dec 2021
Lack of service provided from FROGFOOT
This doesn't even deserve 1 star. Our complex in Johannesburg is having constant issues with the fibre going down. It almost seems like its weekly thing where it goes down for more than 2 days at a time. Our entire complex and surrounding areas internet was down for the whole Easter weekend and only came back on on Tuesday evening, and then now it has gone off again on Saturday. We will probably wait another 2- 5 days for it to come back on which is absolutely ridiculous! I have also phoned in to see what is happening and your call center agents are absolutely the rudest people to speak to. They do not have any phone etiquette, aswell as they are so clueless on what is happening in general. DO NOT consider Frogfoot as a fibre provider, because you will NEVER get internet service and you will pay a fortune and receive NOTHING for it. Frogfoot I suggest you get your act together or else you will probably see some lawsuits heading your way soon!
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Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
