I've had the misfortune of dealing with Frogfoot or not dealing as the case may be

I've had the misfortune of dealing with Frogfoot or not dealing as the case may be. I contacted them regarding an installation via email. Provided them with information and repeatedly ask them just to acknowledge receipt of the information and yet they remain silent. At this point their average response time is probably 2 or 3 days to simple requests, but with no headway. It's a week since they have received my order and actually they haven't even reached out to me once. I wish I could avoid them, but I can't and they seem to be a part of a bunch of poor delivery fibre providers.