Internet outage

I don't have internet since last week Monday Vox told me the is an outage around Protea Glen, how can we have outage for 7day some of us we working from Home we cannot stay without internet, I need my money to be replaced for me becouse I already use 20GB on Data becouse I need to work as I speak I don't have internet but I'm paying every month without no skip, so the Vox and frogfoot savice is very BAD.