Internet down - 2 days

If I could give a minus 5 star review it wouldn’t be enough. Our area has been without internet since yesterday 18 August 2023 @ 16:30, our internet has still not been restore today 19 August 20h30. I’ve been on the phone with Frogfoot this entire day, and all they say is that the technicians are on site and they found a broken cable at 13:30 today 19 August 2023. I’ve been patient and I’ve been waiting, I am really frustrated by the lack of communication the site guys have with management. When i asked about an ETA all they can say is the team is on site working on the issue.

I’m verry unhappy and I would want to lay a formal complaint against Frogfoot for Kempton Park - Glen Marais area. I cannot understand how any team can take 20 hours to find a fault and then still be busy on site (or so they say).

I will never in my entire life recommend Frogfoot to any new customer! You are wasting your money and your time!