Intermittent Service, Constant Lies

Absolute ********** (non)service. Internet is down constantly with the latest outage lasting 4 hours and counting. This is a daily occurrence. I’m part of a Facebook group: (https://m.facebook.com/groups/***/) where all outages and interactions with Frogfoot are being recorded and shared. Emails to Frogfoot go unanswered and our ISP claims their hands are tied. On occasion some low level operative from Frogfoot might call you via VOIP and is barely audible making excuses. Their endless lies range from ‘firmware upgrades’ to ‘planned maintenance’ while everyone from George to Fishoek sits without internet. Trying to contact their CEO, Shane Chorley, (previously from Vox) is almost impossible. Customers can only take so many excuses and lies. Steer clear, rather go for LTE if you have no other operators in your area.

This service provider has not and will not learn from this experience, they will call and try and appease you and go back to what they keep doing. They won’t respond with details in their emails because that’s proof that can be used against them with the ISPA and ICASA. If you can, record the calls but make sure you make them aware of it and see how quickly they hang up.