Installation schedule abandoned

Abysmal communication from Frogfoot via Blitz Fibre's Coastal Technician team.

I was scheduled for an installation at 08:00 on the 10th of April only for them to phone me at 8:15 to tell me they don't have a technician available to do my installation. No communication further on when or what to expect going forward.

I phoned back at 10:46 again for an update only to receive none. Still no answer on when we would get a technician out. The operator admitted to having issues with their technicians.

How can you schedule an installation a week ahead of time only to not fulfill your end of the deal? Not only did they not give the common decency of reschedule before the date specified, they phone with the excuse of no technicians available, AFTER the scheduled installation time.