I had internet connection since Friday, I called them and they said they logged however the FNO turnaround time might take 72 business hours

I had internet connection since Friday, I called them and they said they logged however the FNO turnaround time might take 72 business hours.i waited without getting anyn feedback until Sunday night I reached out to their Facebook help platform they said all call was logged on 24/11/2023 soon they will follow up and update feedback .again Monday evening I had to call them again they promised to send a technician onTuesday and he never showed and I had to call them again at 9pm seeing that no one was coming and they said he'll come on Wednesday. During the day they call, and they want to send a technician I told them that I'm at work but I'll be home around 6pm however their technician could only arrive at 4pm I inform them that at 4pm there's going to be loadshedding and how will I know if it's fixed .they abuse that when power comes back we should put it on if it we are still struggling to connect we should call again and we did call they are still unable to assist we have to wait for another technician And their.debit order went through yesterday bur we are not receiving service. Very much disappointed 😞