How to get less for more money!

I signed up with ComX for a fibre package earlier this year. Frogfoot recently took over ComX. The package that I signed up for now cost R60.00 pm more, however, the line speed is supposedly higher. My experience is that I now experience more buffering than before and since 19 December 2023 no service at all. The matter has been reported to Frogfoot and now it is a question of "Hurry up and Wait"with no indication when the issue will be attended to.