How have they been allowed to operate?

Dear Frogfoot, You have made it literally impossible to be set up with fibre. I have moved into a new house, the previous tenant had fibre and all I need now is to have access to the fibre. He cancelled already in the beginning of July knowing these things take time, and yet here I sit in the middle of the month with no internet. Each ISP I turn to tells me the same thing, we are waiting on Frogfoot to do the install. What install?? The line is here with the Frogfoot box, I have even given the FSAN multiple times and here I still sit. How can it be this hard? I am now be given a 7 to 21 Business day SLA - how? this is an existing line, I run my business from home and I am quite frankly very disappointed. Please can this be sorted out ASAP - before I take this further because you are now costing me more money and the attitude I am already getting is "we don't care".