Horrible Service - Avoid using Frogfoot Fibre

Have recently moved to a new house and have been waiting 3 weeks to get a line activated. All that needs done is the line switched from old owner to new owner - no installation required. My ISP is only allowed to communicate with a specific person at frogfoot and that person is not available, in training, busy etc.. My ISP cannot get this done and i am left without internet while 2 parents work from home. Shocking service! Avoid if you can