horrible service!

My internet has been down since yesterday afternoon 16:00 I reported this fault with C-WAY, C-WAY advised the fault is with frogfoot. Last night i tried to contact frogfoot, and the call center is unavailable after 17:00. This morning i called them and they told me the technicians will be in contact with me during the course of the morning. It is now 11am, not 1 technician contacted me as yet. I contacted the call center again about 5 minutes ago and the lady who assisted me, was not helpfull at all. Without taking any of my detaisl, she just told me the technicians will contact be during the course of the day! I was told during the course of the morning on the first call i made to frogfoot! I run a business from home, i cannot deal with this service! I am paying alot of money for a service i am not getting!