Horrible service

I’ve had enough now with Frogfoot. Our wifi has been off since Saturday, we have phoned numerous times, and absolutely no concrete answers as to WHY they just terminated our internet line. NO ANSWER- but they gladly deduct our monthly payment, but terminated out line? Now that’s excellent service. Well done, I’ve not been able to work since Saturday, so you are actually just costing me more money, but I still don’t get any service. Yesterday when I phoned for the millionth time, I spike to a Marko, he also couldn’t help, but he was the only one who actually got back to me to let me know he also still hasn’t gotten any feedback. How can it be? How can it take 5 days to figure out what the hell is going on? Please contact me asap, or atleast send my money back, as I am paying for a service that I am not receiving