Horrible service

I have been struggling with Frogfoot for nearly two months now. I have been without Internet for the past two months because frogfoot never installed a boundary box between my house and my neighbours'. Their customer service, feedback and the response time of their prohects team is extremely poor. You are always on hold and never able to speak to an agent when calling the call centre and their emails never resolve anything. Never had any problems with open serve. Truly horrible experience so far.