Horrible horrible service

Today we moved into our new home. The previous two weeks we asked frogfoot we need our fibre up and running as I need it for my online studies. They tell us the previous tenant still has chance till next month the 30th to cancel. We are already in the unit, the fibre line and box is already installed and we want the 250mb up and down. Why should we be kept waiting when the previous tenant is too wasteful to cancel. We will go somewhere else for internet connection