Hello Frogfoot - anyone out there?

Have had Frogfoot for a few ears and not been dissatisfied. However, I now have cause to complain about their lack of communication during the long outage we are currently experiencing in Gordon's Bay Tweets asking for information go unanswered and their website just has the information that the fault is logged and "open". Not helpful. Have already spend R200 on mobile data - can I claim this back? And do I buy more today? Come on Frogfoot, you are in the communications environment - COMMINICATE with your market, not just to enrich yourselves but to make your customers' lives less stressful.