AL
Aidan L
1 reviews | Active since Jun 2022
16 Sept 2023, 13:08
"Great" Service
Worst service experienced for the last 4 days. There has been no connection or limited connection, on Wednesday it was my unique line, Thursday was maintenance on the line Friday was fault in my area and every time it comes down to another problem and I have to wait 24-48 hours feels like there is no urgency to fix the issue . One would think with 1.2 rating they would try to improve their service. The slogan is not appropriate for you "Just connect" think it should be "Just trying". You are currently the monopoly in complexes if there was another company Frogfoot would fail in my opinion.
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Replies (1)Frogfoot Fibre's replyOfficial
16 Sept 2023, 13:17Good day, Aidan.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply16 Sept 2023, 13:17
Official
Good day, Aidan.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
