Great Fibre Service, but Disappointing Outage Communication

Great service, but disappointing communication

I’ve had an excellent experience with Frogfoot Fibre since day one. The internet is fast, reliable and affordable, and I’ve recommended the service to many people.

Unfortunately, a recent house fire in our neighbourhood damaged the fibre pole and affected several customers, including myself. Technicians came to assess the damage and advised that it would be fixed the following day, but we haven’t seen them since and have received no further updates.

I understand the fire was beyond Frogfoot’s control, but as someone who works from home, the lack of communication and a clear repair timeframe is frustrating. I hope the issue is resolved soon and that communication around outages can improve.