Froogfoot Fibre stay away, far far away

My frogfoot link has been down since yesterday the 14th November 2023 from about 13:00. I reported this to my service provider cool ideas who were very helpful and reported it to frogfoot, frogfoot acknowledged receipt and explained the maintenance department would be in contact, a follow up had a very same reply and again a follow up a very same reply. I have requested on 5 different occasions today the 15th November 2023 feedback on when this maintenance department will make contact all falling on deaf earth or an automated response. This unfortunately has not been my first bad experience with frogfoot but my third. Hindsight I should have learnt my lesson with the first bad experience and searched for a more professional and more reliable customer driven company. I now wish Cool Ideas had recommended a far more reliable company to deal with..