"Froggin Awesome fibre" seems to be a myth

We got Frogfoot fibre around the beginning of December and, in Somerset West, the "Froggin' awesome fibre" came to a standstill between 14:00 and 15:00 today. We went to shop, hoping it would be fixed by the time we return, but still, there was nothing. I then called my service provider (MWeb) and they confirmed that Frogfoot had a service issue in Somerset West. After some time without getting the service up, I then called the Frogfoot support centre in Cape Town, but this was after 17:00 and, while the IVR was active, nobody answered the phone - it kept ringing. As a recently retired global Customer Service Consultant, I can state that this equates to total disrepect to your customers - i.e. offering Internet infrastructure and not supporting it 24x7. It is now almost 20:00 and still there is no service, meaning no Internet and no TV.