Frogfoots lack of support

Our Frogfoot Fibre connection managed by Axxess broke down on Friday 31 Jan. Due to load shedding and an overloaded call centre I could only log an internet service ticket on their website on the 1st. Today, Frogfoot confirms the fault and indicates that they have escalated it to their maintenance team but that it will take another 2-3 working days to fix. This would mean at least a week without Fibre. The amount of time wasted trying to get support and the additional cost of providing my own back-up runs to R000's of rand. Fibre providers where I live are now plentiful. If this is what their support looks like, I don't think I will remain a client much longer.