Frogfoot your service is NON-EXISTENT!

Bridgitte Fraser · On Friday an urgent request was sent from an ISP to Frogfoot to assist with a Power Supply delivery from CT to Caledon. On Monday when I phoned Frogfoot I was informed that they were waiting on a photo of the unit as they don't have the house logged as having fibre installed from Frogfoot. I immediately wanted to send the Agent - Mogamad Saliegh Abrahams the photo. He said no I must wait, he will send an email first, then we can reply otherwise it goes into a que. I informed him that if I send the email to the ticket que, there is a reference number he can use to track and pull the email. I sent the email and he immediately got the photo confirming the Frogfoot equipment in the house. An urgent request was then sent by him Monday morning for the Service Department to allocate the power supply for delivery to the home. He said the third party takes 2-3 days for delivery. I informed him that was unacceptable & asked him to have his manager phone me to see if a plan could be made to get the unit out earlier. I phoned three times on Monday afternoon for an update on the delivery of the power supply - every time I was told they still updating the system. Tuesday - no manager phoned me. Zero update from Frogfoot on the power supply. I just phoned Frogfoot 14:20 to be told the system was updated at 8:45 this morning for third party Eco to deliver and Mohamed cannot see anything further. It can take 2-3 days for the third party to contact the client to schedule delivery. I asked to speak to his manager, she was again busy on a call. I held on to speak to her for 20 minutes, when Mogamed returned he said she is now available then cut me off. I am at a loss for words - Frogfoot your service is NON-EXISTENT! If you would like to make contact to resolve this matter: ***